Refund Policy
Our policy for refunds and cancellations
General Policy
At eAI, we strive to provide the best possible service to our users. We understand that sometimes you may need to request a refund for your token purchase.
This refund policy outlines the terms and conditions under which refunds may be granted for token purchases made through our platform.
By making a purchase, you agree to the terms outlined in this refund policy.
Refund Eligibility
Eligible for Refund
- Unused tokens within 7 days of purchase
- Technical issues preventing service access
- Duplicate charges or billing errors
Not Eligible for Refund
- Tokens that have been consumed or used
- Requests made after 7 days from purchase
- Violation of our Terms of Service
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Refund Process
Submit Request
Contact our support team with your refund request and transaction details
Review
• Nomor transaksi/order ID
• Bukti pembayaran (screenshot/transfer)
• Deskripsi masalah
Process
If approved, refund will be processed to your original payment method
Refund Timeline
Processing Time
Refund requests are reviewed within 2-3 business days
Refund Time
Approved refunds are processed within 5-10 business days
Contact Information
To request a refund, please contact us using one of the methods below: